Member says Boca Raton movers damaged furniture

Member says Boca Raton movers damaged furniture

Member complaint

I hired Express Moving & Storage of Boca Raton, Fla. to move my furniture. Initially, we agreed to pack one day and move the next. The night before the move, they told me they wanted to do it all in one day, so I agreed.

A team packed and moved my belongings into a storage unit for a week. A second team moved everything from storage into my home. They packed items incorrectly, making it difficult for me to find.

The kitchen was so cluttered with boxes I couldn’t walk in it, and the boxes were so heavy I couldn’t lift them. They damaged my dining room set as well as the wall behind it and broke picture glass. I can’t find a DVD player.

I want a refund of $650 and repair of my wall and picture glass. They said they’re not responsible for the dining room buffet.

Lynn Lampert, Boca Raton, Fla.

Status

Penalty box

Have a complaint?

Our Angie’s List complaint resolution team attempts to mediate disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


Post New Comment

Deals

What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!