Member says Atlanta spa helped him lose money, not weight

Member says Atlanta spa helped him lose money, not weight

Member complaint

I purchased a six-session package from Meant Total Wellness Med Spa in Atlanta to help me lose weight. The deal guaranteed I would lose 20 inches in that time, and it stated they would measure me at each session. Although I went to every session, they only measured me at the first and last sessions, and only after I requested it.

At the last session, they told me I had only lost 10 inches. When I asked about the guarantee, they said I probably didn’t lose the other 10 inches because I wasn’t eating right, so they offered me three free personal training sessions and told me to bring my food diary.

Despite my disappointment, I decided to schedule a training session. But the trainer never showed up, and I was unable to reschedule. They didn’t come through, so I want a refund of $2,175.

Otis Coleman, McDonough, Georgia

Provider response

We always try to accommodate our clients’ schedules and needs. However, we typically do not offer refunds, as stated in our terms of acceptance.

Monica King, manager

Status

Stalemate

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


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