Member says Alexandria lawn company didn’t complete yard work

Member says Alexandria lawn company didn’t complete yard work

Member complaint

I hired Ronald Lawn Service of Alexandria, Va., to cut down brush including poison ivy.

They didn’t finish the job after taking payment. They sent text messages saying they would return to finish several times, but never showed.

Eventually, they stopped answering my texts. I want a refund of $250.

Patrick Jost, Falls Church, Va.

Status

Penalty box

Have a complaint?

Our Angie’s List complaint resolution team attempts to mediate disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


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