Member says Alexandria lawn company didn’t complete yard work

Member says Alexandria lawn company didn’t complete yard work

Member complaint

I hired Ronald Lawn Service of Alexandria, Va., to cut down brush including poison ivy.

They didn’t finish the job after taking payment. They sent text messages saying they would return to finish several times, but never showed.

Eventually, they stopped answering my texts. I want a refund of $250.

Patrick Jost, Falls Church, Va.


Penalty box

Have a complaint?

Our Angie’s List complaint resolution team attempts to mediate disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.

Post New Comment


What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!