Member refunded after claiming washer and dryer didn’t work

Member refunded after claiming washer and dryer didn’t work

Member complaint

I purchased a new washer and dryer from Pacific Sales Kitchen & Bath of Thousand Oaks, Calif. I had problems with the washer the day after delivery. I called the store and had difficulty getting it corrected.

One of the delivery men said the washer was used. I also began having problems with the dryer. My calls aren’t returned.

I want a $3,573.20 refund.

Liz Didier, Glendora, Calif.

Provider response

I spoke with the member regarding her concerns, and let her know we would be able to accommodate her desired resolution. A delivery team picked up the appliances for return. We processed the full refund of her order, $3,573.20; including $3,392.60 back to the card used at the time of purchase, and $180.60 in the form of a check to be mailed to her. She let me know $3,392.60 was credited to her account. She also has my contact information if she has any questions or concerns in the future.

Kathryn Sykes, executive resolution specialist

Status

Resolved

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


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