Member claims Austin movers overcharged, packed trash

Member claims Austin movers overcharged, packed trash

Member complaint

I hired Unicorn Moving & Storage of Austin, Texas, for a packing and moving job.

When I arranged the work, I chose to order per item weight. When they came in, without asking permission, they packed trash and packaging materials. I had a box of large trash bags sitting out to clean up after moving out, and they packed the trash backs. I had initially asked for 30 boxes and they charged me for 56 boxes. They didn’t have any respect for my belongings. I was quoted $390 and got charged $518, basically for moving trash. They weren’t apologetic and even after they admitted a $46 miscalculation, they only offered to give back an additional $10, which I haven’t received. I had to hire help just to clean up and unpack, which cost me more than $100. I would like a full $518 refund.

Neda Mirmiran, Austin, Texas

Status

Penalty Box

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