Meet a highly rated Chicago house cleaner
“A lot of people think were a maid service so they ask, ‘What do you do?’ Basically, we ask them, ‘what do you want done?’” - Teresa Cleary, owner, First White Glove Inc.
Teresa Cleary opened First White Glove in 1995 with the idea it would be a premiere cleaning service for homes and businesses with a strong focus on detail and customer service. Now a highly rated company, Cleary spoke with Angie’s List about the business practices she credits to her success.
“The first thing we do is we’ll have a homeowner show us around and tell us about the house, and ask them what they want us to do," she says. "We’re going to clean it anyway but we want them to feel comfortable. We don’t walk in to do what we want to do. We listen to the customer and clean what they want us to clean.”
Cleary says First White Glove is definitely not a maid service and she prides herself on her company’s willingness to clean whatever the customer desires. She says she always asks about “hard to reach spots,” closets, cabinets and bathrooms.
Part of Cleary’s devotion to customer service involves establishing a strong relationship between her employees and clients.
“I always try and let them have the same person every time. If it’s a two person crew, then there’s always one person who will be the same every time. If there will be a change, I let the customer know because they want the same person going in, they want them to know where their stuff is, you know, the little details that nobody else knows except from cleaning.”
Cleary takes a proactive approach to cleaning and doesn’t run her business from sitting behind a desk. She actually prefers to go out into the field and clean alongside her employees.
“I try to get out there as much as possible with the girls. I always try to get into every house at least once a month to make sure the girls are hitting all the spots, and clients really like it.”
Cleary says First White Glove has cleaned everything from China cabinets to bathrooms, but there’s one area where she always receives the most compliments.
“It’s always the kitchen and the refrigerator. People always say, ‘I’ve never seen my kitchen so shiny before,’ or ‘I can’t believe my refrigerator looks like this. I’m never going to put another magnet on it again.’”
Visit Angie’s List for consumer reviews on First White Glove and other highly rated house cleaning companies in the Chicago area.