Maryland company's Brazilian walnut flooring shines

Maryland company's Brazilian walnut flooring shines

Member Cristina Spencer recently hired highly rated Baxter Floors of Damascus, Md., to install Brazilian walnut hardwood floors.

Here’s what Spencer had to say:

Grant Baxter and his team did an excellent job removing my old hardwood floors and installing new, Brazilian walnut hardwood floors. I would recommend him to anyone. I initially called Grant to provide an estimate for refinishing the existing hardwood, which at the time was not uniform throughout the top level of the house. Half of the floor looked to be original while the other half looked much newer and was also approximately one-fourth of an inch higher than the original flooring. Rather than simply take measurements and provide us with a bare bones quote, as a major refinishing company did, Grant took the time to check out what was going on with my current flooring situation.

He took a look inside the flooring vents and showed us that in fact the newer flooring was engineered hardwood, and therefore refinishing it would basically be the last maintenance that I would ever be able to perform on that flooring, as the veneer would only allow for a single sanding. He proposed several options: 1) simply clean and reseal all of the flooring [no sanding], 2) clean and reseal the engineered hardwood and refinish/seal the original hardwood, or 3) replace all the hardwood on the top level.

I had lots of questions, and Grant was more than happy to help at every step of the way, answering emails and calls promptly and thoroughly. I very much appreciated Grant’s honesty in every aspect of the planning process — I definitely felt like I could trust him to provide the best advice, regardless of the potential cost impact [up or down]. I could tell he really cared about the quality of my floor and any potential impact the choices might have on me financially or aesthetically.

I ultimately decided to replace all of the flooring in order to make everything on the top level uniform. I had also just moved into the house and did not have any furniture upstairs, making the preparation much easier. I chose 3-inch-wide unfinished Brazilian walnut as my material. I ended up purchasing from an online supplier, which Grant fully supported when he discovered his suppliers could not match the pricing I found. The only difficulty in purchasing online came with the delivery. I was told that the wood would be delivered in a semi-truck and that the driver would not help us unload the 4,000-plus pounds of material. This was a little scary, but in the end the driver was more than happy to help, and with the assistance of a few friends and Grant himself, who happened to be in the area and stopped by, I was able to successfully unload everything. Grant was so excited about my project that he even sanded and finished a small section of the wood that same day to show me what it would look like.

The only complaints that I had throughout the entire process is that I wasn’t aware that Grant would not be on site throughout [two to three guys were there each day], and that I didn’t know who would be showing up each day. The project did take longer than expected [over a week instead of three days], but this was mainly because my old flooring proved more difficult to remove than anticipated. This was [unfortunately for Grant] magnified due to the stress of my upcoming wedding a week later. Due to the time crunch, I begged Grant to get the project done as soon as possible. He and one of his colleagues therefore stayed at my house until midnight in order to ensure that everything was finished prior to the arrival of many family members — way above and beyond what they could have done.

I am very happy with the results and I loved working with Grant throughout the entire process. He was never pushy and always very informative when I asked questions. I felt very comfortable working with him and ultimately trusted him to help us make the best decision for our floors.


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