Marine vet brings military precision to flooring
Jim Yeager served for four years in the Marine Corps, and as the third-generation owner of Yeager & Company, takes seriously the Corps’ motto of “Semper Fidelis” — always faithful — and applies his service experience to flooring installation, repair and remodeling.
“We run the business like a well-oiled machine, following procedures and doing it by the book, but you also have to know when to make decisions outside the box and do something a little different to capture the objective,” he says. “We look at our Angie’s List reports every day, looking for things to learn and areas where we can improve, even from the good reports we receive.”
Yeager’s grandfather started Yeager & Company as a hobby store in Philadelphia in 1944 and later expanded into building maintenance, carpeting and sheet vinyl. Yeager himself spent 30 years in the flooring distribution business, and in 2001 took over the family business and relocated it to focus on flooring in Florida, where he has remained ever since. The work runs the gamut from flooring installation and repair to major remodeling projects. “There’s a ton of work out here, from small projects to mega-sized,” he says. “We just try to fill in wherever our work is needed.”
He maintains about 15 employees and a consistent group of subcontractors as needed. He credits much of the company’s success to his rigorous screening process. “Some of our workers are on the second generation,” he says. “We’re not flexible on the background check; we use the same background check the FBI uses. I don’t want anyone saying I had an ex-con or a drug user working on a job site.” Yeager & Company has received the Angie's List Super Service Award in 2007, 2008, 2009, 2010, 2011 and 2012.
Vic Hines, an Angie’s List member living in Temple Terrace, Fla., says Yeager’s integrity figured heavily in he and his wife’s decision to hire them for a $30,000 flooring and remodeling job. “We knew if we ever had any problems with the flooring in the future, they’d help us out regardless of how far out in the future it might be,” he says. “Jim came across as a man of strong character who stands by his word. In a time when so many contractors slack off and make false promises, we found out that Yeager looks out 100 percent for the customer’s needs.”
Yeager employs several veterans and offers discounts for veterans. He says he values the ability to combine technical know-how with solid service.
“Anyone can sell you a floor,” he says. “The question is who can make it perfect, everything from education to completing a proper sealing job to knowing the latest and greatest technologies. Integrity is what matters. That makes the difference between a tightly run company and someone just trying to schlep flooring.”