Los Angeles remodel job stalls after wrong flooring is delivered

Los Angeles remodel job stalls after wrong flooring is delivered

COMPLAINT: Scott Hayes, Palos Verdes Peninsula, Calif.
"While remodeling a kitchen and two bathrooms, I ordered bamboo flooring from Expo Design Center [Redondo Beach].

I met with a designer who showed me a sample board with two different colors of bamboo, and I picked the darker of the two.

When the material arrived, I received 35 cases of the lighter material. I asked if I could exchange the flooring for the right material, but was told I couldn't.

When I placed my order, I spent more than $27,000 on various materials and had 12 different order forms to review. I caught more than $3,000 in errors that Expo made.

Unfortunately, I missed the color of the wood was wrong. Expo has admitted no fault and has done nothing to try to resolve this issue."

DESIRED RESOLUTION: "I want Expo Design Center to exchange the delivered flooring for the flooring I ordered."

STATUS: Resolved


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