Los Angeles area auto repair shop tries to negotiate service
COMPLAINT: Shawn Gillespie, West Hollywood, Calif.
"Miller Honda [Culver City] inspected and flushed the transmission on my 1998 Honda Passport. Afterwards, they told me I needed a new transmission. My Honda had only 59,070 miles on it — the extended warranty had just expired.
True Blue Pool Inc.
Broke a promise to send a refund check to Paulette Breen for what she says was unsatisfactory spa repair work. Third month in the box.
Fallbrook Shoe & Luggage
Never responded to Jessica McConahey's refund request for repairs she says were inadequate. Third month in the box.
Hasn't returned to Russell Kramer's home to discuss a security system he says they promised to explain. Third month in the box.
Failed to respond to Anika Denton's request that they complete electrical work she says wasn't properly finished or in accordance with city code. Second month in the box.
"American Honda Motor Co. refused to assist in the cost of a new transmission or stand behind their car. I had my car serviced on a regular basis, provided all the service records and they still refused. Later, American Honda Motor Co. told me Miller Honda was going to provide a discount for the new transmission. Miller Honda never told me this. Their customer relations manager never returned my calls."
DESIRED RESOLUTION: "I would like Miller Honda to return my calls in a timely manner."
RESPONSE: Angeline Singh, customer relations manager, Miller Honda, Culver City, Calif.
"The member came into our service department stating his 1998 Honda Passport's transmission was slipping and requested a transmission flush. After performing the transmission flush, our technician recommended a new transmission. The member requested we call American Honda Motors for help and the claim was denied per the [car's] age and miles.
"After this response from American Honda, the member requested a better price on the transmission, parts and labor. In pursuit of customer satisfaction our service advisor dropped [the price] a total of $750 in parts and labor to help him out. I welcome the member to contact me directly. We're still willing to listen and look forward to servicing his automotive needs in the future."