Looking for Faulk Brothers Hardware? Store Has New Charlotte Home
Fifty years in business have brought a lot of changes to Charlotte’s Faulk Brothers Hardware. This year brought one of the biggest.
With the construction of Charlotte’s light rail Blue Line headed his way, co-owner Gerald Simpson decided to beat the impending disruption to business by moving his store from its north Charlotte home since 1964.
The good news for fans of the highly rated business: It’s only a half-mile away, at the intersection of Orr Road and Old Concord Road. Faulk Brothers opened its new store on Nov. 24, just a week after shutting the doors at its North Tryon Street location.
That’s just the latest of changes at the business, which not only is navigating the challenges of competition from big box chains, but also a shift in what consumers want.
Used to be his customers were more interested in tinkering and repairing things, including lawn mowers and chainsaws. Now, he says, things are more disposable. “People don’t work on their equipment or tools the way they used to,” Simpson says.
Faulk Brothers has responded by carrying less of the traditional hardware inventory, instead focusing on lawn maintenance equipment such as mowers, trimmers and blowers for homeowners or commercial landscapers.
The store, however, still offers popular services that customers have come to expect after 50 years, such as repairing screens and sharpening mower blades.
Simpson also offers different websites for those different customers. At FaulkBrothers.com, customers can find a larger selection of lawn care and landscaping items and services. At faulkbrothershardware.com, they'll find a catalog of traditional hardware items.
The online business, in fact, made the brick-and-mortar move easier. The new location is about half the size, but more efficient. That’s good for the third generation that’s working in this family business. “I want to keep it going,” Simpson says. “I want to help them do it.”
Now they’ll just be doing it in a new home.
“It’s been a good long time,” Simpson says, “and we’re still here.”