Lockport homeowner says deck sealing company failed to honor warranty

Lockport homeowner says deck sealing company failed to honor warranty

Member complaint

I hired Sealmaxx Suburban in Bartlett, Illinois, to seal a brand new deck made of treated lumber at a cost of $1,320.

I solicited numerous quotes, and Sealmaxx was the most expensive, but I selected them because the owner offered a 25-year warranty against splitting, cracking and rotting.

I had no problems with it for three years, but last summer, the wood deck developed splits and gaps so big that I can easily lay my thumb inside them. The support beams for the walkout deck are splitting in similar fashion and got worse over the course of the winter.

I’m in repair/replace limbo now, as I only built the deck four years ago, and I’m extremely disheartened with the prospect of spending $8,000 to replace it again and finding another company to seal it properly.

I tried to contact Sealmaxx and ask them to honor their warranty, but the number listed on their invoice and the one they have online are disconnected.

I would like a full refund.

Victoria Foxworth, Lockport, Illinois

Status

Penalty Box

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