Lemont homeowner says sump pump still under warranty

Lemont homeowner says sump pump still under warranty

COMPLAINT: Judith Goral, Lemont, Ill.

"I hired Tim's Plumbing & Sewer Inc. of Tinley Park [Ill.] to install a sump pump. At first, I was very satisfied with the work, but several months later, the switch got stuck and it wouldn't turn off.

"I called the company four days in a row and left messages, but they never called back. The pump was still under warranty and should have been replaced."

DESIRED RESOLUTION: "I would like them to replace the defective pump."

STATUS: Penalty Box


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