Lemont homeowner says sump pump still under warranty
COMPLAINT: Judith Goral, Lemont, Ill.
"I hired Tim's Plumbing & Sewer Inc. of Tinley Park [Ill.] to install a sump pump. At first, I was very satisfied with the work, but several months later, the switch got stuck and it wouldn't turn off.
"I called the company four days in a row and left messages, but they never called back. The pump was still under warranty and should have been replaced."
DESIRED RESOLUTION: "I would like them to replace the defective pump."
STATUS: Penalty Box