Leesburg insulation company, consumer resolve conflict

Leesburg insulation company, consumer resolve conflict

Member complaint

I hired Therma Seal Insulation Systems of Leesburg, Florida, to remove old batt insulation and provide closed cell spray foam under my roof deck and certain external vertical surfaces in my attic.

They removed the batt insulation, but didn’t show up on the scheduled date to finish the job. We rescheduled three different times, and they made excuses for not showing up each time. I terminated the contract.

I'd like a $1,617 refund and any differential costs for having to find another source for the insulation.

Nicholas Pisano, Orlando, Florida

Status

Resolved

Editor’s note: The company completed the work and took $300 off the bill. The member considers the matter resolved.

MORE: How often should your home's insulation be replaced?

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.

 

 


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