Leaking skylights blamed on Boston roofing contractor

Leaking skylights blamed on Boston roofing contractor

COMPLAINT: Cathie Ricci, Acton, Mass.

"Partridge Roofing Industries Inc. replaced the roof on my home with a rubber roof. They also added several skylights to the roof. The initial work was fine and done relatively quickly.

However, in short order, the roof began to have extensive leaks. They tried to fix the leaks, which were associated with the parts of the roof around the skylights.

After several attempts, they stopped trying to fix their shoddy work. After many unanswered phone calls to Partridge Roofing, I finally spoke with them and they assured me they would replace the skylights so the leaking would stop.

After not hearing back from them, I began calling repeatedly. I've called 30 times over four months with no reply.

My roof still leaks, and I've poorly spent more than $20,000. I find the ultimate lack of responsibility shocking."

DESIRED RESOLUTION: "I'd either like my money back or I want them to redo the roof and skylights."

STATUS: Penalty box


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