Lawn service refunds money after weeds return, member says

Lawn service refunds money after weeds return, member says

Member complaint

I hired Hulett Environmental Services of Fort Lauderdale, Fla., to treat my front, back and side yards. They said I’d never pull another weed or worry about pests in the lawn or mulched areas. I had a coupon, but a representative said he couldn’t honor it because he gave a good price.

I started seeing weeds and brown spots in my lawn area and weeds that were about a foot tall in the mulched areas. I called the company for several months to find out why.

I finally received a call from a manager who said the company wasn’t licensed to treat mulched areas. He offered to spray the mulched area once and to extend our contract if we didn’t cancel our service. I should have gotten my money back.

The lawn is worse than ever with brown spots. One person who sprayed for said it was due to overwatering, but our sprinklers were off because it was the rainy season.

The next visit report said I was under-watering, and I was watering regularly. The following time, they said grubs caused the spots.

The one ray of hope is that a manager came to speak about our cancellation. He took a sample of grass from a brown area to his lab. He commented that he wished that he had known about our problem beforehand, but this was after we made several calls to let them know that we weren’t getting proper service.

Hulett personnel always acted professionally, but the entire yard is in worse shape than when they contracted with us. I want a $469.30 refund or for them to rid my lawn of weeds and brown spots.

Nancy Welch, Fort Lauderdale, Fla.

Provider response

I apologize for your frustrations. I’m making the owner aware, and we will get this figured out. Expect a call from us after we talk to the owner and manager about your current situation.

Thank you for your honest feedback and bringing this to our attention. We appreciate your patience while we can help resolve this for you.

Caleb Tennenbaum, marketing

Status

Resolved

Editor’s note: The member says the company refunded her money and put down sod in her yard. She considers the matter resolved.

Have a complaint?

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