Lawn irrigation test contested by homeowner

Lawn irrigation test contested by homeowner

COMPLAINT: L. Tracy, Chesterfield, Mo.

"I hired Precision Irrigation Inc. to perform irrigation system backflow testing, file my St. Louis County fee and replace a couple of sprinkler heads.

"The technician who came to perform the services didn't do the backflow testing, despite indicating it on the service order.

"Precision Irrigation charged me for the testing and the county filing fee, and I paid, assuming the testing was done and the report was filed with the county. Six months later, St. Louis County sent me a letter indicating the fees hadn't been paid.

"Precision said they didn't have a copy of the report, and they'd send someone out to perform the test and file it with the county. They also said they'd provide me a copy of the results.

"A few weeks later, I called Precision again to follow up. They claim the test was performed, but they hadn't issued a check for St. Louis County yet. I still don't have a copy of the report, and the test results and check haven't been sent to the county.

"I am now proceeding with filing a formal complaint with the Missouri Attorney General and the Better Business Bureau."

DESIRED RESOLUTION: "I want them to perform the testing, provide a copy of the results, file the test with St. Louis County, and pay the county fee. I would also like confirmation from the county that the report is acceptable and all fees have been paid."

RESPONSE: Rebecca Stuckey, customer service manager, Precision Irrigation Inc.

"There was an internal error within our office's processing of the backflow tests. Once we were aware of this, we tried to rectify this as quickly and efficiently as possible."

STATUS: Resolved

Editor's note: Tracy informs Angie's List that the matter has been resolved to her satisfaction.


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Comments

Mike C.

Subject: Backflow tests

It is common for certain companies to not do the test at all. The testing equipment is approximately $500. Getting a tester licensed is $800 plus the salary they pay for their employee to take the 40 hour course. It is not uncommon for certain companies to have one person back at the shop fill out the test forms using previously recorded testing "data". Do yourself a favor, if you have to wait 6 hours for them to come, follow them around to the devise after they arive and ask them to explain how the test/devise works. Prepare yourself...bring popcorn.
This is your familie's health we are talking about. The device has a large dial on it and has at least three hoses coming of of it. Hoses are usually red, blue, yellow. NO WATER SAMPLES ARE TAKEN. The testing equipment has to be calibrated annually also. Ask for proof of this. There should be a sticker with a date on the device. This is your right!

Mike C.

Subject: Backflow tests

It is common for certain companies to not do the test at all. The testing equipment is approximately $500. Getting a tester licensed is $800 plus the salary they pay for their employee to take the 40 hour course. It is not uncommon for certain companies to have one person back at the shop fill out the test forms using previously recorded testing "data". Do yourself a favor, if you have to wait 6 hours for them to come, follow them around to the devise after they arive and ask them to explain how the test/devise works. Prepare yourself...bring popcorn.
This is your familie's health we are talking about. The device has a large dial on it and has at least three hoses coming of of it. Hoses are usually red, blue, yellow. NO WATER SAMPLES ARE TAKEN. The testing equipment has to be calibrated annually also. Ask for proof of this. There should be a sticker with a date on the device. This is your right!

JN

Subject: 6 hour service window

How is it that companies like this have a six hour service window..... so the customer is not only paying for the service, but has to stay home for six hours for that window. There has to be a better way to do this.. imagine you getting a doctors appointment with a 6 hour window.. would you go to that doctor?? Why then would precision expect that they would continue to have business??

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