Lawn irrigation test contested by homeowner
[4133 Elm Park Drive, St. Louis]
Didn't respond to Jane Burton's request to refund her phone bill payments because she says they have not provided her with the service she paid for.
Also in the box...
COMPLAINT: L. Tracy, Chesterfield, Mo.
"I hired Precision Irrigation Inc. to perform irrigation system backflow testing, file my St. Louis County fee and replace a couple of sprinkler heads.
"The technician who came to perform the services didn't do the backflow testing, despite indicating it on the service order.
"Precision Irrigation charged me for the testing and the county filing fee, and I paid, assuming the testing was done and the report was filed with the county. Six months later, St. Louis County sent me a letter indicating the fees hadn't been paid.
"Precision said they didn't have a copy of the report, and they'd send someone out to perform the test and file it with the county. They also said they'd provide me a copy of the results.
"A few weeks later, I called Precision again to follow up. They claim the test was performed, but they hadn't issued a check for St. Louis County yet. I still don't have a copy of the report, and the test results and check haven't been sent to the county.
"I am now proceeding with filing a formal complaint with the Missouri Attorney General and the Better Business Bureau."
DESIRED RESOLUTION: "I want them to perform the testing, provide a copy of the results, file the test with St. Louis County, and pay the county fee. I would also like confirmation from the county that the report is acceptable and all fees have been paid."
RESPONSE: Rebecca Stuckey, customer service manager, Precision Irrigation Inc.
"There was an internal error within our office's processing of the backflow tests. Once we were aware of this, we tried to rectify this as quickly and efficiently as possible."
Editor's note: Tracy informs Angie's List that the matter has been resolved to her satisfaction.