Lawn care company issues refund in Raleigh area

Lawn care company issues refund in Raleigh area

Member complaint

A salesperson from Scotts Lawn Service’s Morrisville, North Carolina, location came to my door offering a late spring fertilizer and weed control treatment for $25 if I agreed to use them right then, so I did.

I called them later to ask when they’d perform the service, and they said sometime in the next two days, but couldn’t give a specific day or time.

They charged me $30 instead of the agreed-on price and did the summer treatment rather than the late spring one I expected.

I called the salesperson, who said he’d talk to his manager and get back to me, but he never did.

The weed control didn’t work, because I have more weeds in my yard than before.

I canceled the service. I want a $5 refund, since we agreed to $25.

Roger Chang, Apex, North Carolina

MORE: Three main nutrients in lawn fertilizer

Status

Resolved

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


Post New Comment

Deals

What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!