Las Vegas painter resolves complaint about sloppy work

Las Vegas painter resolves complaint about sloppy work

Member complaint

I hired Vegas Painters The Professionals of Las Vegas to paint my baseboards, casings and door. I have a brand-new wood floor, outlets, switches and fixtures, and I told them my concern. I was assured they’d be extremely careful and responsible for any damage.

I was told two painters would work for two days, but only one showed up. The painter was on his cellphone a large portion of both days. He told me he was a supervisor and required to take calls from his men on other jobs. I believe he damaged my property due to this distraction and attempt to do two things at once. He was in a hurry to complete the job. He also used a sharp metal tool despite my insistence that no metal get near my floor or fixtures.

Afterward, I found many problems. The doors didn’t have enough paint, paint was peeling from baseboards and baseboards were painted inconsistently. I found paint on my brass hinges and several gouges that match the metal instrument.

I asked them to fix the work, and they did a sloppy job with colors that didn’t match. They treated me rudely when I pointed out the problems and didn’t come back again. At this point, I don’t want them back in my home. I feel they should refund the $1,350, plus whatever additional costs are required to correct the work.

Kathy Caraway, Henderson, Nev.

Company response

First and foremost, we truly apologize that this customer was dissatisfied with our work. Our company owner did go to the homeowner’s property to personally review the work, offer steps to amend it and offer the customer’s money back, but she was not home upon his arrival. Additionally, the owner met with this specific crew to review policy and procedure guidelines.

Our salesperson agreed to take a job that had already been started and terminated by another company. In doing so, the salesperson should have noted that redoing a job does not supply original craftsmanship, as does original work. We made a number of accommodations to our company policy at the member’s request, and as a result, the integrity of the work was compromised. In the future, this team will follow company policy and procedure to avoid future issues of such nature.

David Palumbo, owner

Status

Resolved

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