Las Vegas homeowner, house cleaners at impasse over refund
I hired Pristine Cleaning of Las Vegas for two hours of cleaning. The workers did an absolutely deplorable job. They didn’t move anything while they were cleaning. They didn’t pick up items from the kitchen counter or hallway to clean under those areas. They didn’t clean the bathtub and they damaged my countertop.
The company agreed to come out for a do-over, but didn’t show up for the appointment. I called several times and left messages, but I didn’t even receive a phone call to tell me they would be late.
I would like them to refund $165 and repair the countertop.
Judy McMillion, Las Vegas
Editor’s note: The company offered to fix the countertop, but not issue a refund, which the member declined.
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