Las Vegas homeowner, house cleaners at impasse over refund

Las Vegas homeowner, house cleaners at impasse over refund

Member complaint

I hired Pristine Cleaning of Las Vegas for two hours of cleaning. The workers did an absolutely deplorable job. They didn’t move anything while they were cleaning. They didn’t pick up items from the kitchen counter or hallway to clean under those areas. They didn’t clean the bathtub and they damaged my countertop.

The company agreed to come out for a do-over, but didn’t show up for the appointment. I called several times and left messages, but I didn’t even receive a phone call to tell me they would be late.

I would like them to refund $165 and repair the countertop.

Judy McMillion, Las Vegas



Editor’s note: The company offered to fix the countertop, but not issue a refund, which the member declined.

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.

Post New Comment


What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!