Las Vegas auto repair service, car owner dispute repairs

Las Vegas auto repair service, car owner dispute repairs

Member complaint

I hired ABC Auto Repair of Las Vegas to repair my car when it wouldn’t run. My car still wasn't working, and they brought it back that night. They wanted to keep it overnight and try to put more parts in today, but the repairs are costing me money.

They replaced the ignition control module, but didn't give me back any of the old parts from my car. They said they put in new wires and spark plugs, but my wires are the same and they charged me anyway. It will start, but it keeps dying.

They haven't done anything good. They just want to keep my car and keep charging me more and more. They put several unnecessary parts and can't fix the problem. I want them to refund me $430.54 and return my old car parts.

Genevieve Gorecki, Las Vegas

Provider response

The vehicle was stalling after starting, which led our mechanics to diagnose the vehicle with a faulty crankshaft sensor and ignition control module. Once both parts were installed, the vehicle wouldn’t run properly, and the mechanics found the spark plugs and wires needed to be replaced. The customer was advised of the second diagnostics results and at first declined. She called back the next day to approve the installation and the work was complete within 24 hours.

When the vehicle still wouldn’t run properly, the customer requested we tow the vehicle to another shop. We did so, but advised her she would need to pay for the parts that had been installed in her vehicle. We discounted her labor rate by $400 for her inconvenience.

We feel that we have been nothing but honest with the customer at every step of the way. We advised her of every part that has been installed in her vehicle and did not install anything without her permission first.

As far as the old parts go, in order to get lower prices from our supplier, we give them the faulty parts from the vehicle in exchange for the new parts.

It is a known fact that if the crankshaft position sensor fails, you are unable to diagnose anything else in the vehicle until replaced with a new one. Once it’s been replaced, we could continue with the second diagnostic check. All of the parts that the customer paid for have been installed, and the customer was treated with the utmost fairness and decency that we stand for here at ABC Auto Repair.

Idan Etzyoni, general manager

Status

Stalemate

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


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