Las Vegas-area homeowner, handyman at odds over water heater

Las Vegas-area homeowner, handyman at odds over water heater

Member complaint

I hired JJ Handyman Services Jung Chu of Las Vegas to fix a lopsided water heater and a shower door in a rental property. Three weeks later, my tenants told me water was continually coming out of the pressure release valve.

The handyman told me this was normal and that I might need a new one in the future. I asked why I would need a new one if it’s normal, but he had no good answer. An hour later, the tenant reported water was pouring out. I called the handyman and he told me it had nothing to do with him.

I hired a plumber who fixed the lines, and he told me the handyman had damaged them when he reinstalled the water heater.

I would like them to refund $200 and pay for a plumber to fix the valve.

R. Leavitt, Henderson, Nevada

Status

Stalemate

Editor’s note: The company responded to the complaint, but declined the member’s desired resolution.

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Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


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