Las Vegas apartment complex, tenant dispute bedbug problems

Las Vegas apartment complex, tenant dispute bedbug problems

Member complaint

I moved into the San Croix apartment complex of Las Vegas. The apartment had roaches and bedbugs, as well as bugs in the carpets that chewed up my skin. I moved out after 14 days. I had to pay a month’s rent, then a second month’s rent because I had to give them 30 days notice to move, as well as a $1,500 lease buyout and a $350 repainting and cleaning fee, all for living there in a bug-infested mess for 14 days. I would like a refund of the fees I paid and my moving costs.

Joan Woodward, Henderson, Nev.

Provider response

The member claims to have had a pest infestation in her apartment, and we promptly offered to have her apartment sprayed and a full pest inspection. She declined the inspection on two different occasions. After she vacated the property, our pest control company found no bugs in the apartment. We wish her the best at her new apartment community.

Tiffany Williams, community manager

Status

Stalemate

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


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