Langhorne exterminator issues refund for bedbug services

Langhorne exterminator issues refund for bedbug services

Member complaint

I hired Ed’s Pest and Wildlife Control in Langhorne, Pennsylvania, to exterminate bedbugs.

When they arrived, they said I would need to be out of the house for three hours. I told them to call me a half an hour before they finished, and I left for a doctor’s appointment. As soon as I got to the doctor’s office, they called and asked me to come back to pay them. They asked me to pay them in cash.

Two days later, I saw five bedbugs, so I called them to complain. They made excuses and blamed me, but I had taken every precaution to keep the bugs away. They treated the house again. They said they would return in two weeks for another treatment and, after that treatment, once a month for 13 months.

Two days later, I found more bedbugs. They said there must have been eggs.

The day of the next scheduled treatment, I waited a half hour after the scheduled time and then called. They didn’t answer the first few times I called, and when they finally picked up, they said they would be three hours late. I asked them to refund at least half of the $1,000 I paid them. I asked them to have the owner call me, but they said I should just call back later. I want a refund of $690.

Daniel Unger, Philadelphia

Provider response

I sent the member a check for $450, which covered the $240 bedbug cover that he still has. I did try to help the member resolve this issue. I left three voice mails, but he never called back. I sent out the check as soon as I heard he wanted a refund, and I’m sorry we couldn’t resolve the issue.

Ed Hanisco, owner

Status

Resolved

Editor’s note: The member accepted the $450 refund and considers the matter resolved.

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