Landscaping project leaves Dallas homeowner unhappy

Landscaping project leaves Dallas homeowner unhappy

COMPLAINT: Vicki Hillary, Grapevine, Texas

"I hired Pro Green Inc. Professional Landscape Management for an extensive residential landscaping job, which included planting flowers, bushes and trees; putting down new sod; repairing and replacing portions of the sprinkler system; and installing a new privacy fence, an iron fence with gate, and a flagstone walkway.

"The privacy fence and iron gate are the only parts that were done to my satisfaction. About half of the flowers, bushes and trees died within six weeks due to poorly spaced sprinkler heads.

"They told me I didn't need to worry about installing a screen in the fountain to keep debris out of the pump, but now it barely works because of the lack of screen.

"The crew didn't level the sod properly. When they installed the flagstone, the crew broke the tiles into squares, ruining half of them.

"I had to hire a second company to remove the walkway and install a new one correctly. I later learned the crew had buried several sprinkler heads four inches under the sod, and they had installed far too many for the size of my yard.

DESIRED RESOLUTION: "I would like a $1,700 refund for the walkway, and $250 for sprinkler changes and readjustments."

STATUS:  Penalty Box

More Like This

Dishwasher repair disappoints Dallas customer

After allegedly failing to repair her dishwasher, customer claims she had to hire another contractor to fix her machine. She says she was promised a refund but hasn't received it.

Post New Comment


What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!