Landscaping firm criticized for Tampa palm tree issue
COMPLAINT: Barbara Madden, Tampa
One of the 16-foot palms died. I asked them if I could replace the single trunk with a two-trunk palm of the same kind and size.
They said that would be OK. After much calling, Bayscapes finally removed the dead palm and scheduled to plant a new one in four to six weeks.
I called eight weeks later and, after numerous calls and messages, they said it would be a couple more weeks because they received the wrong-size tree.
I called a month later and they said that they did call and left me messages on my cell and home phones — which wasn't the case. They've not called since and I still don't have a tree.
DESIRED RESOLUTION: I'd like the new palm tree planted or a refund.
STATUS: Penalty Box
New to the Tampa Penalty Box
[609 S. Himes Ave.]