Landscaper lacks response to refund request

Landscaper lacks response to refund request

COMPLAINT: Judy Brusslan, Indianapolis

"My husband hired John Held [the owner of R & J Tree & Landscape] to mulch our landscape, remove some bushes and trim a tree. We agreed the price would be $1,200 and the work would be completed on the next day.

"John Held and his employees arrived that morning and soon after, a man arrived with a truckload of mulch. John asked me to pay $200 for it separately, so I did. When John and his crew were finished, I paid him $1,200.

"Shortly after he left, I remembered I paid for the mulch, so I called John, and he agreed I had overpaid him. He said he'd be out of town over the weekend but he'd come with the refund later the next week. When he did not come, I called him again. He did not answer, so I left him a message.

"He did not call me back, so my husband called him a week later. John apologized and said he'd give us the refund. He didn't arrive, so I called again and he didn't answer. I left him a message that we were disappointed with his lack of response."

DESIRED RESOLUTION: "We would like for John to return our $200."

STATUS: Penalty Box


New to the Indianapolis Penalty Box

Rail Trail Gardens

H & H Painting & Powerwashing

R & J Tree & Landscape

Superior Garage Door Systems Inc.

Angel Dusters Cleaning Service


Post New Comment

Deals

What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!