Landscaper disagrees with homeowner's complaints

Landscaper disagrees with homeowner's complaints

Parched plants

COMPLAINT: Robert Downs, Oceanside, Calif.

"I hired Diggity Dog to change the motif of my yard from desert to tropical by doing general grading, weed guard protection and installing a border, irrigation system and premium plants.

"Presently, there are issues to be addressed: at least two King palms and two transplanted Pygmy palms have definitely seen better days, and it'll take a minor miracle to save them. I've lost several newly planted geraniums, a Bird of Paradise and two day lilies. The irrigation system wasn't completely shut off as two separate leaks were discovered within the first two weeks."

DESIRED RESOLUTION: "I'd like all the dead or dying plants removed and replaced. I'd also like the [plants] to be monitored for at least 180 days and the performance of the irrigation system and the weed guard to be monitored."

RESPONSE: Tony Tassoni, president, Diggity Dog

"We don't replace landscape such as shrubs and trees after 30 days. The King palms in containers weren't our product; the member provided them. Our responsibility ends when we plant products not purchased from approved growers. In addition, it's our client's responsibility to irrigate all plants by hand until acclimated. We suggest giving the plants more time.

"The irrigation issues were existing and difficult to diagnose. Whenever the member discovered issues, we responded. The member's current expectations aren't compatible with our contract. While we strive to make all customers happy, we unfortunately know that sometimes our 100-percent goal will not be attained"

STATUS: Stalemate


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