Land O’ Lakes consumer says air conditioner unit is noisy

Land O’ Lakes consumer says air conditioner unit is noisy

Member complaint

We hired The Cool Team in West Palm Beach, Florida, to replace an air conditioning unit. They were great when they sold the unit, but after we called with complaints about the system, no one helped and wouldn’t give us what was promised.

The unit is very noisy. The bedroom door slams when the unit comes on, and they were aware we wanted a mostly quiet unit. The new unit is noisier than the old one. They also promised a cover, a better filter and to repair the wall they damaged.

We want the unit to be checked and for it to run correctly.

Tim and Virginia Guyer, Land O’ Lakes, Florida

Status

Stalemate

Editor’s note: The member declined the company’s counteroffer.

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Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


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