Lake Worth upholsterer, consumer can’t resolve chair conflict

Lake Worth upholsterer, consumer can’t resolve chair conflict

Member complaint

I hired Big Bill’s Upholstery in Lake Worth, Florida, to repair springs and replace wooden supports on an approximately 75-year-old chaise lounge.

Originally, I gave him all A’s because the chair looks lovely, but is uncomfortable to sit in for more than 10 minutes. In fact, it’s painful and this is a serious consideration because I have a bad back.

I think the wooden supports he replaced are the problem. After a few days of trying to address the issue with extra cushions and sitting differently and in a different spot, I gave up and asked him to make adjustments. He told me he was too busy and the earliest he could come would be in six weeks. Although he lists a 30-day guarantee, this apparently isn’t true.

He may be a good upholsterer, but his skills in furniture repair are apparently lacking. I want him to fix it if he can, but I don’t want him to remove the piece from my premises. At this point, I’ve lost confidence in him, and I’m not sure I would get it back in a reasonable time frame.

Marilyn Sanders, West Palm Beach, Florida

Provider response

She’s belittling my skills and wants me to continue to work. I don’t think so.

Willie Wilfork, upholsterer

Status

Stalemate

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