Kitchen remodel results in cracked countertops, member says

Kitchen remodel results in cracked countertops, member says

Member complaint

I hired Assis Master Marble & Granite of Hollywood, Fla., to install a quartz countertop in my kitchen. Owner Frances Assis installed the countertop in four sections.

The most complicated section he installed had been cracked and he didn’t tell me. When I noticed it and confronted him, he said it’s mostly installed.

He was also supposed to supply me with all of the leftover materials when the job was complete. When he finished, he didn’t have the leftover material, and the counter had a repaired crack in it, so I held back $500.

Numerous attempts to contact him have been unsuccessful. He has my materials, which are worth more than $500, and I have a cracked and repaired countertop instead of a new one. I want him to give me the leftover material and two finished squares with bevels from his sink drops.

Tom Matlock, Boca Raton, Fla.


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