Kitchen & bathroom remodeler serves up satisfaction
“Maybe he was destined to do this,” says Rick Kimmel of his Select Kitchen & Bath co-owner, Kent Kitchens. Naming coincidences aside, the pair teamed up two decades ago and continue to hammer out successful kitchen and bathroom remodels for residents in Northern Virginia and D.C.
“At that time, we both had less specialized home improvement businesses,” Kimmel says. “Back in that day, home improvement contracting didn’t have a great reputation. We grew up with more traditional values and wanted to set ourselves apart.”
The two started operating out of Kimmel’s townhouse basement in 1993, and since have grown to 22 full-time employees in a Springfield, Va. office. Kimmel says they don’t use subcontractors because he believes in-house contractors create a stronger organization. Kitchens runs the operation’s production side, while Kimmel oversees the design and sales aspects.
Rick Kimmel and Kent Kitchens founded Springfield, Va.-based Select Kitchen & Bath in 1993, and the company has won the Super Service Award every year since 2008.
Kimmel believes the biggest reason their company succeeds is its approach with clients early in the process. “People often have a concept of what they want, but they don’t always know how to get there,” he says. “Our job is to coach them through the design and remodel process, rather than imposing our ideas on the homeowner. We want to create a situation where the homeowner is comfortable discussing their project with us and it’s an open relationship. Then, they have confidence in us to do their project correctly.”
Barboursville, Va. member Chris Guyton felt that way after Select Kitchen & Bath remodeled the kitchen and bathroom in Guyton’s 1940s-era Colonial home. “They weren’t the cheapest estimate I received, but they were certainly the most courteous and seemingly qualified company I interviewed,” Guyton says. “I ended up selling the house six months after the remodel, and thanks to their work, I received more than 100 percent value from what I paid for the remodel.”
Annandale, Va. member Leonard Kusek experienced a similar situation when a tile company delivered the wrong tile for his tub surround. Kusek says Select’s project supervisor arrived 45 minutes after calling, negotiated with the tile company for replacement tile, and then swapped out the tile at no cost to him. “That was no small job,” Kusek says.
Kimmel says his company takes pride in how well it improvises as a remodel progresses. Guyton’s kitchen remodel included a backsplash that looked different than they anticipated after installation, so Kimmel installed new tile at no cost.
“If you concentrate on helping people, the business takes care of itself,” Kimmel says. “If you focus on the money, it doesn’t seem to go quite right.”
The Super Service Award recognizes contractors and health care providers that have maintained a stellar service rating on Angie’s List throughout the past year. Be sure to always check the List before hiring, however, as ratings can and do change.