Key fiasco prompts apology from Chicago used car dealership
Chicago Penalty Box
A-1 Safety Chimney Sweeps & Masonry
Didn't respond to Paul Silverman's request to refund his money or fix his chimney that he says is now useless.
DVD International Inc.
Failed to respond to Eileen Rochford's complaint about what she says were subcontractors pursuing liens after the company accepted final payment for home remodeling work.
Fence Connection Inc.
Broke a promise to resolve Kristi Tolman's complaint about what she says is a poorly constructed fence.
Hasn't responded to Ronald Yeska's request that the company refund a $649 transfer fee after he says they placed the vehicle he paid to have transferred to their lot back in regular inventory.
Max Madsen Mitsubishi
Didn't respond to Brian Marler's reimbursement request for towing fees following a flat tire because he says the vehicle he purchased from the company didn't include a tire iron.
Infiniti Gold Coast
Didn't respond to Michael Byers' request to give him the car he says he paid for in full.
Failed to respond to Lisa Kraus' complaint about an antique lamp fixture that she says the company took to repair but never returned.
American Deck Protectors
Never responded to Juan Carlos Duque's refund request for what he says is unfinished power-washing work.
Terminix International [Minooka]
Hasn't responded to Jeanie Swan's complaint about what she says was unsatisfactory customer service.
Prime Time Window Cleaning Inc.
Failed to respond to David Posner's complaint seeking reimbursement for what he says were $390 in overcharges from the company on his credit card.
Also in the box...
COMPLAINT: Fred May, Arlington Heights, Ill.
"I purchased a used [Honda] at Woodfield Lexus. It was late in the day and they delivered the car to me at closing time.
"They gave me a single key to the car, and I questioned where the other keys were. The salesman said, 'Don't worry, we'll contact the previous owner to get the other keys.'
"I'm afraid he just said that to get me out the door. The next day, and regularly for about the next month, I called to follow up with the salesman about the key(s). They gave me explanations that the previous owners were on vacation, or they couldn't get a hold of them.
"When I got tired of repeatedly calling with no progress, the salesman gave me the used car manager's phone number. I called and left a detailed voice mail. He never returned my call.
"I then called the general manager and spoke with him. He stated he would look into the problem and call me back, but never did.
"This is not a trivial oversight for them to sell the car with only one key. This car requires electronically programmed keys that cost $140 each; one can't just go to the hardware store and get another copy cut.
"If I lost the key for this car, it'd have to be towed to a dealer for a new key. When I bought the car, they offered "lost key insurance," but I didn't know there would only be one key, so I declined it."
DESIRED RESOLUTION: "I want them to provide me at least one more key for the car."
RESPONSE: Joshua Resnick, sales manager, Woodfield Lexus
"I called the member to apologize for getting the runaround from our dealership. I told him to bring his car to a Honda dealership to get a second key cut, and that I'd reimburse him in full for the extra key."