Kansas City HVAC company, homeowner unable to compromise
COMPLAINT: Nancy Galeassi, Peculiar, Mo.
"I hired Eric Kjelshus Energy to install a new multi-stage air conditioner. They told me they could install a system that would address my concerns. It never worked as promised, and they admitted the unit they installed was too small for the house.
Quality Painting Remodeling of Lenexa
Didn't respond to Terry Clapper's complaint about what he says was unfinished work and poor workmanship. Third month in the box.
Green Grass Lawn and Sprinklers
Didn't respond to Miguel Gomez's complaint about what he said was careless work that resulted in sprinkler leaks. Second month in the box.
"Also, the zoning required a few holes to be made in the basement ceiling, but many of them lead to nothing. The air conditioner doesn't cool my home."
DESIRED RESOLUTION: "I'd like the ceiling in the basement repaired, an air conditioner that's large enough for my home, or a complete refund."
The service company responded to the member's complaint, but the two sides were unable to reach a resolution.
COMPLAINT: Laxmidas Sawkar, Overland Park, Kan.
"I had a one-year service contract with Envirotech Heating & Cooling for my two air conditioners, furnaces and humidifiers. When they came to service the furnaces and humidifiers, they replaced the humidifier filters and charged me $110. After a 20-percent discount, the final bill was $88.
"I questioned the high price for the filters, which can be bought for $8. The technician didn't have a clear answer. When I contacted Mr. James Gallet [the president] by e-mail he said the $88 was for filters and service. I called him for further explanation, since I have a service contract, but he never replied to my call."
DESIRED RESOLUTION: "I'd like a refund of $80."
RESPONSE: James Gallet, president, Envirotech Heating & Cooling
"After a few e-mails and a good phone conversation, the member and I came up with a fair solution."
The member told Angie's List she received a refund from Envirotech Heating & Cooling and considers the matter resolved.