Kansas City HVAC company, homeowner unable to compromise

Kansas City HVAC company, homeowner unable to compromise

Not cool

COMPLAINT: Nancy Galeassi, Peculiar, Mo.

"I hired Eric Kjelshus Energy to install a new multi-stage air conditioner. They told me they could install a system that would address my concerns. It never worked as promised, and they admitted the unit they installed was too small for the house.

"Also, the zoning required a few holes to be made in the basement ceiling, but many of them lead to nothing. The air conditioner doesn't cool my home."

DESIRED RESOLUTION: "I'd like the ceiling in the basement repaired, an air conditioner that's large enough for my home, or a complete refund."

STATUS: Stalemate
The service company responded to the member's complaint, but the two sides were unable to reach a resolution.

Filter fee

COMPLAINT: Laxmidas Sawkar, Overland Park, Kan.

"I had a one-year service contract with Envirotech Heating & Cooling for my two air conditioners, furnaces and humidifiers. When they came to service the furnaces and humidifiers, they replaced the humidifier filters and charged me $110. After a 20-percent discount, the final bill was $88.

"I questioned the high price for the filters, which can be bought for $8. The technician didn't have a clear answer. When I contacted Mr. James Gallet [the president] by e-mail he said the $88 was for filters and service. I called him for further explanation, since I have a service contract, but he never replied to my call."

DESIRED RESOLUTION: "I'd like a refund of $80."

RESPONSE: James Gallet, president, Envirotech Heating & Cooling

"After a few e-mails and a good phone conversation, the member and I came up with a fair solution."

STATUS: Resolved
The member told Angie's List she received a refund from Envirotech Heating & Cooling and considers the matter resolved.


What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!