Kansas City homeowner says concrete company left shoddy work

Kansas City homeowner says concrete company left shoddy work

Member complaint

I hired Henry’s Concrete of Troy, Mo., to pour concrete in the basement, create concrete steps and a sidewalk outdoors. The work was hideous. The floor is uneven all the way across the basement. The tech ran out of concrete, so the outdoor steps are lopsided. The owner says he has over 40 years of experience in the industry, but he’s obviously not learned a single thing about pouring concrete. With no experience, I could’ve done a better job on the floor and steps myself. He was punctual, but not entirely professional. Now, he won’t return my calls since the work is technically done. I’ve tried to negotiate a deal to resolve this, but he refuses to answer my calls. I’d like the bad concrete work ripped out and repoured with a smooth, glass surface the owner promised me. If not, I’d like half the money refunded.

Steven Meyer, Kansas City, Mo.

Status

Penalty Box

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