Kansas City-area window installer resolves homeowner complaint

Kansas City-area window installer resolves homeowner complaint

Member complaint

I hired Vantage Point Exteriors of Blue Springs, Mo., to replace my windows, which included a 25-year full labor and service warranty.

A year after they did the work, the windows broke from apparent faulty installation. Set screws were placed incorrectly in the guide rail, causing wear and tear and snapping parts that cause the windows to open and close. The framing is not square, causing air leaks and no seal to the window.

The windows are unable to function properly. I called for service and didn’t hear from them for two weeks. The owner told me he no longer works with the company he contracted the windows from and said he couldn’t repair the windows.

I would like them to refund $1,386.50, half the purchase price.

Michelle Smallback, Topeka, Kan.

Status

Resolved

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