Kansas City area company reseals gutters

Kansas City area company reseals gutters

Member complaint

I hired Arrowhead Seamless Guttering of Lee’s Summit, Missouri, to replace my gutters. Everything seemed fine at first, however, my gutters started leaking less than a year later. They inspected the leaks and said they would be back to do a water test and do repairs. My seams were leaking and they told me the gutters were probably full, but they were not — they had just been cleaned.

Despite many phone calls in the months since they originally came out, they never showed back up to do the repairs. As a result of all the leaking, I am now dealing with fascia board and exterior damage.

I am asking for complete repair to my gutter seams. I want them to repair, prime and paint the damaged fascia board or provide a complete refund so I may hire a new contractor.

Mike Toigo, Grandview, Missouri

MORE: A guide to fixing sagging gutters

Provider response

This complaint has been resolved to the complete satisfaction of the customer. The cause of the problem was that we purchased gutter sealant that was made from an inferior manufacturing process.

We have resealed all areas of the customer's guttering and he is very pleased. In fact, he has since referred us to other potential clients. We never have "call backs" and always strive to achieve 110 percent customer satisfaction!

Lloyd Williamson, owner

Status

Resolved

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