Kansas City area company fixes leaky faucet

Kansas City area company fixes leaky faucet

Member complaint

I hired Granite Center in Lenexa, Kansas, to install a countertop, sink and faucet in my kitchen. The faucet has been leaking for months, and I called them about it. They said they would replace it for free if we brought it to them, but my husband and I are not plumbers and did not install it.

Despite promising to fix the faucet, Granite Center has yet to come back out. To be clear, the workers that did the install — while I can’t speak knowledgeably about the quality of craftsmanship — did a good job. They were very professional and worked hard. The management is the primary reason for this complaint.

We want the company to come to our home and replace the defective faucet at no charge. We want the company to set up a specific date and time that works with our schedule so we don’t have to take off more work time.

Sharon Lee, Belton, Missouri

Status

Resolved

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


Post New Comment

Deals

What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!