Kansas City area company fixes leaky faucet

Kansas City area company fixes leaky faucet

Member complaint

I hired Granite Center in Lenexa, Kansas, to install a countertop, sink and faucet in my kitchen. The faucet has been leaking for months, and I called them about it. They said they would replace it for free if we brought it to them, but my husband and I are not plumbers and did not install it.

Despite promising to fix the faucet, Granite Center has yet to come back out. To be clear, the workers that did the install — while I can’t speak knowledgeably about the quality of craftsmanship — did a good job. They were very professional and worked hard. The management is the primary reason for this complaint.

We want the company to come to our home and replace the defective faucet at no charge. We want the company to set up a specific date and time that works with our schedule so we don’t have to take off more work time.

Sharon Lee, Belton, Missouri



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