Installation issues plague Indianapolis flooring project
Harper's Trees & Landscaping
Never responded to Lloyd Coverstone's refund request for what he says is unfinished tree-trimming work.
Preferred Home Improvement
Didn't respond to Hank Wong's complaint requesting his $6,000 deposit be refunded after he says the company never started roofing work.
F. Rodriguez Painting
Didn't respond following Complaint Resolution guidelines to Scott Adams' complaint about what he says was unsatisfactory painting work.
Whitestone Remodeling Inc.
Hasn't responded to Cathryn Nickey's complaint requesting the company fix what she says is unsatisfactory gutter replacement work.
hhgregg [96th St.]
Didn't respond following Complaint Resolution guidelines to Betty Duggan's and Marsha Millikan's refund requests for what they say are defective appliances.
Basement Finishing Inc.
Failed to respond to Robert Heine's reimbursement request following basement remodeling that he says damaged his home and remains incomplete.
Lee & Cooper Roofing
Never responded to David Kroger's complaint seeking a more than $8,000 refund after he says the company took his deposit but never completed roofing work.
Also in the box...
COMPLAINT: Julia Armstrong, Indianapolis
"The initial installation went well, but I had concerns about the way some of the thresholds and shoe moldings were installed. I thought they didn't look right and that there might be a better way to install them. They assured me they were doing it right and that everything would be fine.
"After the installation was complete, I had another company out to do some different work for me. They said the areas I was concerned about could have been done differently to look better.
"I contacted Kevin [Nolan, the owner] at Keystone Flooring about these concerns and a number of other items that I wanted fixed, and I sent them a detailed e-mail with my list. They sent a worker out to review the items, and he agreed that they should be fixed.
"When I didn't hear anything, I contacted Kevin again about the gaps that were popping up throughout the dining room and foyer. Kevin came out to look at the work and said he would replace it.
"I then contacted him again after a few weeks. This time, he said the manufacturer was having problems locating the flooring because they had changed the location where it was produced.
"After more contacts and excuses, he finally told me six months later that he was waiting for the manufacturer to get a hold of me, as they needed to come out and make sure it's a manufacturer's error and not an installation error. I've left several messages and haven't heard from Kevin or anyone at his company.
"I want them to come and fix the floors like they said they would."
DESIRED RESOLUTION: "I want Keystone Flooring to replace the flooring in my dining room and foyer as promised, and take care of the threshold areas as well."
Editor's note: Armstrong tells Angie's List that Keystone Flooring resolved the issue to her satisfaction and she considers the matter closed.