Indy company, homeowner patch up drywall dispute
I hired Schaefer Improvements of Indianapolis and the owner, Steven Schaefer, for drywall and outdoor column projects. Steven collected my $260 deposit.
He was scheduled to start work on a Monday, but it rained, so he had to cancel. We rescheduled for the following Monday, but he never showed up. The next Monday, it rained again so he couldn’t start that day either.
I’ve not been able to reach him for almost a month since then. I’ve left several messages and haven’t received a response. They did cash my deposit check, even though they didn’t start the drywall project. I need some resolution. I want a full refund of my $260 deposit.
Kathy Wood, Indianapolis
A few family issues came up when I was scheduling this client. A refund was issued through my bank, but it does take a few business days to process. I wish the client good luck.
Steven Schaefer, owner
Have a complaint?
Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.