Indianapolis TV repair gets unwelcome reception

Indianapolis TV repair gets unwelcome reception

IA Electronics
Failed to respond to Peggy and Joseph Pappas' complaint seeking a refund for unsatisfactory television repair work. First month in the Box.

picture this

COMPLAINT: Peggy and Joseph Pappas, Indianapolis
"IA Electronics came to our home for a service call to repair a Pioneer Elite plasma TV. They told us they'd have to replace a part for approximately $900. We agreed to this and paid for the $75 service call that day. A week later, they replaced a circuit board for $838 and told us the TV was repaired. This was supposed to repair the issue, but the technician obviously initially misdiagnosed the problem.

Three days later, we called to report the TV still didn't work. After two more days, they came back and advised us that the misdiagnosed [original] part had already been returned to Pioneer and they couldn't get it back. We called the vice president, Bob Ostjens, that day and he said he'd consider returning an unspecified amount of the payment made. A week later, we hadn't received a check and called him again. We explained that the TV's picture was worse and requested a full refund. He said there was nothing he could do, but that he'd consider returning $400. That was unacceptable to us - his response was, 'Then it's your problem.'"

DESIRED RESOLUTION: "I want my $913 to be fully reimbursed."

STATUS: Penalty box

stamp of disapproval

COMPLAINT: Suzanne Schumacher, Plainfield
"I hired Edens & Sons Home Renovations to pour a concrete patio with a stamped finish. I'm not happy with the work. The concrete set up too quickly and made the finish uneven, which was in no way due to the stamping. When I contacted Edens & Sons, they came back to repair the cement, but only to install concrete over sealant that was over concrete, which I'm told by concrete experts will crack within a year. I haven't paid them - I'm very unsatisfied with the work and I don't feel that they're capable of repairing the job."

DESIRED RESOLUTION: "I want a release from Edens & Sons stating that I don't owe them anything."

RESPONSE: Chuck Edens, owner, Edens & Sons
"The member left the concrete's finish to my discretion. The results weren't what she had in mind and couldn't be resolved to her liking. I was already operating at a loss by giving her a less than average price as a result of returning numerous times.

My advice to other contractors is to not work for this member. I release her from any financial responsibility. I have photos of the concrete with freshly planted trees beside it, and I feel that she'll just keep her free patio. As a result, this cost me $1,500 and it's the first job that I haven't been paid for in my 25 years of business."

STATUS: Resolved

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