Indianapolis travel agents give tips on booking vacations
Who we talked to
Chris Goshell, owner
Jane Essenburg, owner
Earle Travel Co.
Why should people plan a trip through a travel agency?
Chris Goshell: "It doesn't cost you more to work with us than it does to book it yourself, so you're getting free advice and expertise."
Jane Essenburg: "Our agency's specialty: 60 percent of our business is to Europe. We're also individually specialized."
Brenda Daisy: "There's so many things going on with the industry and we're kept abreast of changes. If anything goes wrong, you can call our 24/7 support center."
How do you charge?
Goshell: "We don't charge because our suppliers pay us a commission when we book packages."
Essenburg: "For complex itineraries, we charge a $250 fee. For everything else, we're paid by commission from our marketing partners."
Daisy: "We're paid commission by our vendors, so it's mostly free to the consumer. If it's a complex trip, we'll let the them know if there will be a plan-to-go fee."
What makes your agency better than others?
Goshell: "My travel expertise, and I work hard to get the best price."
Essenburg: "Our personal experience and specialties."
Daisy: "Our 24-hour support."
What's the one travel tip you always give customers?
Goshell: "If you're going somewhere warm, have a change of warm-weather clothes in your carry-on."
Essenburg: "All you need is a passport, a credit card and an open mind."
Daisy: "We constantly remind everyone about the Transportation Security Administrations' three 1-ounce container allowance."
What's your favorite destination?
Goshell: "The Mayan Rivera."
Essenburg: "I can't say I have one favorite."
Daisy: "I like warm beaches in the Caribbean."