Indianapolis remodeler resolves leaking roof complaint

Indianapolis remodeler resolves leaking roof complaint

Member complaint

We hired CMH Builders of Indianapolis to build a year-round sunroom on the back of the house. The roof wasn’t properly installed, and leaked down onto the carpet in the great room as well as into the attic and ceiling. Rain also leaked down around the skylight in the great room.

We never had a leak until the roof was put on by CMH in these areas. We called out another roofer, and he was able to find that the flashing was improperly nailed down and glued around the skylights — this should never be done. They also said the flashing around the chimney was incorrect.

We’ve sent CMH two letters trying to get the roof fixed. They’re only willing to give us $500, which isn’t enough to fix the skylights and chimney. We want a $1,325 refund to pay another company to remove and replace two flashing kits on the skylights and fix flashing around the chimney.

Ken and June Schmid, Indianapolis

Provider Response

We have agreed to this member’s request and have resolved this dispute. We are waiting for the work to be completed by the other contractor chosen by the member so that we can have the dispute officially resolved. We regret the inconvenience caused to this member, and look forward to the agreed upon resolution satisfying their expectations.

Jon Power, director of operations

Status

Resolved

Editor’s note: The service provider agreed to take the amount off of what was owed and the member now considers the matter resolved.

Have a complaint?

Our Angie’s List complaint resolution team attempts to mediate disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


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