Indianapolis plumber resolves issue with billing confusion

Indianapolis plumber resolves issue with billing confusion

Member complaint

I hired Mister Quik Home Services of Indianapolis to repair a pretty big leak under my sink. They easily fixed the problem by tightening a little bolt — the fix only took a few seconds.

However, I have a problem with the handling of the plumbing service. I talked to someone at their office, and I was told they would get back to me, but they never did. I have a contract with them for different home services, such as plumbing, heating and air conditioning, electrical and water heaters. They were out a week earlier to do a no-charge plumbing inspection, but they didn’t notice the leak under the sink.

They tried to charge $114 for a few seconds of work, telling me this was their minimum repair charge. Then they said they would only charge a $69 trip fee, but I pay a monthly fee as part of my contract to have free trip charges. I ended up paying the $69 after getting no satisfaction from their main office.

In the past, I’ve spent thousands of dollars with them for a variety of projects, and I didn’t like it that they quibbled over $69. I feel like they should have detected this when they did the plumbing inspection. I think they should give my $69 back.

Faye Hall, Indianapolis

Provider Response

I’ve tried to reach out to the member on several occasions. I’m sending her a refund of $69 since the technician failed to get prior authorization before performing work. The plumbing leak was fixed as contracted to do. The work was accepted from the member and agreed that the premises was left in satisfactory condition.

Michael J. Fenrick, plumbing manager

Status

Resolved

Editor’s note: Mister Quik made the list of Worst Contractors for 2013 in Indianapolis.

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


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The Animal Management Systems team [from left] Tom Avery, certified wildlife technician; Cory McClung, owner with his dog and the business mascot, Oliver; and John Linbille, remediation technician. (Photo by Brandon Smith)

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