Indianapolis painters leave job undone

Indianapolis painters leave job undone

Stung

COMPLAINT: Matthew Lutz, Indianapolis

"I hired Busy Bees Complete, owned by David Eversole and, at the time, his brother Roger Eversole, to replace two roofs and paint one house. They finished the roof on one house and part of the painting, but the other roof and remaining trim painting hasn't been completed or seen any sign of action for more than a year. I signed contracts with Busy Bee Complete and paid for all the projects up front - not the smartest decision, but I was pleased with the work they did on the first house.

"I've continually attempted to work with them to resolve the issue and allowed them ample time to complete these unfinished projects. They've been evasive to my calls, and I've sent two certified letters attempting to get action from them or my money back. They continually refuse to communicate, or if they do, they always have an excuse or story why they haven't completed the work. I no longer want them to do the work, I just want them to refund my money."

DESIRED RESOLUTION: "I'd like a $7,500 refund for unfinished work."

STATUS: Penalty Box

Re-repair

COMPLAINT: Kendell Gardner, Fishers, Ind.

"H & H Painting & Powerwashing painted the trim on my home's exterior. At first, I was pleased with the work. But, a year later, I noticed [paint] peeling on a board on the roof. I called Shane [Hinderliter, the owner] to check it out because it was obvious he didn't prep the project properly. He didn't return my e-mails promptly until I threatened [to give his company] a bad report on Angie's List.

"He finally came out and repaired the peeling, but now the same spot is peeling again. He said the problem could have been caused by animals or a rotted board. There's no evidence of animals and if the board was rotted, it should have been addressed earlier in the project. Now, I can't get him out here at all - I've been contacting him since March. I just want the job I paid for to be done correctly."

DESIRED RESOLUTION: "I want him to properly prep and repaint the board that's been peeling for two years, and inspect the house to see if any other areas are peeling."

RESPONSE: Shane Hinderliter, owner, H & H Painting & Powerwashing

"I have a paper from the member stating she liked the work and would recommend us to others. The funny thing about it is she didn't send that to Angie's List. I've went above the call of duty to try to make her satisfied twice at no charge. Now she wants something for nothing."

STATUS: Stalemate

Ballooning bathroom

COMPLAINT: Gregory Steffens, Indianapolis

"Bradshaw Interiors remodeled my condo's small, 60-square-foot bathroom, including installing a new shower and sinks, tile, a mirror, a counter, drywall, and raising a ceiling. The tile work was done well, but the job took way too long - 15 months - and the final bill was a shocking 232 percent [more than] the estimate. The estimate was under $9,000 - the final bill totaled $20,903. There were no unforeseen problems, and I didn't select items that were significantly more expensive than the estimate.

"During the work, I checked with Del [Bradshaw, the owner] several times and every time he told me we were on budget. The final bill was contrary to everything he told me - he even made a mathematical error. He hasn't provided any line-item bill for his time worked or for the materials' actual cost compared to the estimated cost. So far, I've paid $14,358 for this $9,000 job. The remaining $7,000 is in dispute."

DESIRED RESOLUTION: "I want a cost compromise - I consider the payment I've already made to be the resolution."

STATUS: Penalty Box


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