Indianapolis mechanic repairs car window with cardboard wedge

Indianapolis mechanic repairs car window with cardboard wedge

Wedgie

COMPLAINT: John Boggs, Indianapolis

"I took my son's car to Stan's Auto Electric Inc. to have the window regulator repaired. The window wouldn't go all the way up. Initially, they said they could fix it and charged me $51 to diagnose the problem. Then, they said the regulator was bad and they couldn't fix that [properly], but they could fix the window so it would just stay up. The total bill was $301. The window didn't even stay up during the drive back home.

"I took it back and asked how they fixed it, and they said they wedged a piece of cardboard in the window. They tried to fix it again, but the window came back down. I asked them how they fixed it this time, and they said they wedged in two cardboard pieces. I'm out $300 and the window is exactly the same as it was when I brought it in."

DESIRED RESOLUTION: "I want them to refund at least half of my money."

RESPONSE: Bob Malone, general manager, Stan's Auto Electric Inc.

"The estimate we gave the member was to repair the wiring. We had no way of knowing about the window motor or regulator until we had current going to it. He was aware of that and authorized the work.

"The only reason we couldn't fix the regulator problem was because he didn't want to pay for it. We rigged the cardboard fix at his request. I'll refund all the money we charged for the cardboard wedge, which is zero!"

STATUS: Stalemate

Sham

COMPLAINT: Michael Green, Indianapolis

"I took a duvet cover, which I received as a wedding gift, to the [High School Road] Courtesy Cleaning Center to be cleaned. When I received it, they had bleached the border, discoloring the fabric. When I voiced my concern, the workers said they'd have the manager call.

"After two months, [the manager] finally got back to me. After another month, she said she'd give me 70 percent of the cost of a new duvet cover and shams. The original duvet's color is no longer available so I'd need to get matching shams to go with the new color. I'm very disappointed, since I had an emotional attachment to it."

DESIRED RESOLUTION:"I want a $316 refund, which covers the cost of a new duvet and matching shams."

RESPONSE: Brenda Turner, executive director of operations, Courtesy Cleaning Center

"I personally handled this claim. Unfortunately, the member's duvet was damaged. The industry's 30-percent depreciation [rate] is customary for this item, provided we have a receipt. The duvet was a wedding gift so he couldn't provide a receipt. The member stated the item was discontinued and he wanted us to compensate him for the matching shams.

"We never had the shams. We don't cover accessories for discontinued items. Our stand is we provide a service and if we damage an item, we pay for it. We decided to compensate the member for one $49 sham and the $200 duvet with 30-percent depreciation and wrote him a check for $200. We feel we've adequately accommodated the member. I'd love to have him as a continued customer."

STATUS: Stalemate

Cracked up

COMPLAINT: Eda Cetinok, Zionsville, Ind.

"I used First Quality Concrete to do a patio for me. They did a decent job so I hired them to install a concrete patio for my parents. That patio started cracking almost immediately. They told me they must not have prepped it correctly and said they would come and fix it. They never showed.

"This has been going on [for several months]. One person did show up but said it was too big of a job for him to fix himself and left. They won't answer their phone or return phone calls."

DESIRED RESOLUTION: "I want the patio fixed, replaced, or my money refunded."

STATUS: Penalty Box


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