Indianapolis homeowner claims driveway repair is incomplete
Did not respond to Karen Utterback's complaint that the company has failed to fix scratches left on her new wood flooring when they moved back her furniture.
Painting by Paul Johnson
Failed to respond to Arlene Bratton's request to replace, prime and paint rotted dormer boards on the third story of her house.
Paul Walker Sealcoating & Patching
Did not follow through with what Jeff Baer says was a promise to return to do patchwork and sealing touch-ups.
Also in the box...
United Asphalt Paving
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COMPLAINT: Jeff Baer, Indianapolis
"I hired Paul Walker Sealcoating & Patching to sealcoat my driveway.
"I had one spot that needed patching, and upon completing the sealcoating Paul Walker agreed to come back the next day to check on any spots that needed to be resealed, and again two weeks later to seal the patched area.
"After more than two weeks passed, I called Paul to remind him of his promise to return and seal the patched area. He promised to call back with a date, but he did not.
"I have since contacted him seven times, and each time but the last he either promised to call back with a date, or gave me a date on which he would do the work, but has never showed up. He never returned my last call.
"Since the work was done, one area that he did seal has started to peel up as the dirt on the driveway was not properly removed. Paul has also been notified of this.
"The times I have talked with him he has acknowledged that I have reason to be aggravated and to not trust his commitments to get the work done, and he continually insists that he will get it done.
"Some of the patch material is now starting to come up, so I suspect I will be having this work done again this year, at additional cost.
"Generally, Paul has been respectful and courteous, but he clearly does not understand what it means to make a commitment and to follow up on his promises."
DESIRED RESOLUTION: "Either seal the patched area and properly clean and re-seal the areas that have peeled up, or refund $250 of the $650 fee paid."
STATUS: Penalty Box