Indianapolis concrete company leaves work unfinished
COMPLAINT: John Carpenter, Noblesville, Ind.
"M. VanMeter Inc. came to my home to complete a concrete patio for another contractor who was unable to complete the job. VanMeter poured, colored and stamped the concrete. The next day, the crew came back to wash the patio and cut the joints. The quality of workmanship was average, at best. Halfway across the patio, they started using a larger tamper, which resulted in part of the patio being darker than the other.
Top Notch Tree Service
Didn't address Betty Duggan's complaint about unsatisfactory tree trimming and removal work. Third month in the box.
Didn't respond to Natalie and Robert Floreancig's complaint about unsatisfactory gutter installation. Third month in the box.
Culligan Water Conditioning Company
Broke a promise to resolve Jay Skinner's complaint about an installed water conditioner that he says is faulty. Third month in the box.
Hoosier Hoops & Swings
Hasn't responded to Mark Pfeifer's complaint about replacing a tarp on a lifetime-guaranteed playset he purchased from them. Third month in the box.
Didn't respond to Barbara Dalton's complaint about kitchen cabinet and counter installation work that she says is unsatisfactory. Second month in the box.
Sparkling Image Car Wash — Shadeland Ave.
Never responded to Fred Ralston's complaint about damage to his vehicle's rims that he says was caused by the car wash. Second month in the box.
Failed to respond to Steven Ghera's request for reimbursement for additional phone line charges he says they didn't tell him about. First month in the box.
Hasn't addressed Carole Campbell's complaint about water softener repairs she says were unsatisfactory. First month in the box.
M. VanMeter Inc.
Never responded to John Carpenter's complaint seeking reimbursement for concrete patio work he says they left unfinished. First month in the box.
Stilwell Remodeling & Architectural Designs LLC
Didn't respond to Elliot Trexler's complaint about home-remodeling work he says is incomplete and unsatisfactory. First month in the box.
"They also did a poor job tooling the grout lines. They said they would be back in a couple of days to seal the concrete, but they never returned and didn't return my messages. Two weeks after the concrete was poured, I sealed the concrete myself."
DESIRED RESOLUTION: "I want them to reimburse me $127 for the materials and labor I provided to complete the job."
STATUS: Penalty Box
COMPLAINT: Linda Oliver, Carmel, Ind.
"Wheaton Van Lines moved me from San Marcos, Calif., to a storage unit in Indianapolis. I've moved 12 times, and I've never had an experience like this.
"In California, the mover was six hours late, saying his truck broke down. He arrived around 3 p.m. and didn't finish until after midnight. He only had two helpers instead of three.
"In Indiana, he arrived two days late. We were supposed to be at the storage unit at 8 a.m., but he was four hours late. He unloaded with only one helper — he was supposed to have two. It took from noon until 9 p.m.
"When they finally got done, I just signed off. When I unloaded the unit a month later, I realized one-third of my things were not there! Plus, I received things in boxes that weren't mine. I got a hold of someone [at Wheaton] who did a search for my missing items — they were in Florida! They said they'd bring them to me, but it was only half of what was missing. They've offered me only $90 for the rest of my missing items."
DESIRED RESOLUTION: "I want compensation for the missing items."
Oliver accepted Wheaton's compensation offer of $3,595 for the missing items.
Back to the old drawing board
COMPLAINT: Elliot Trexler, Indianapolis
"I hired Stilwell Remodeling & Architectural Designs LLC to gut my entire house and rebuild everything, including installing a new roof, replacing exterior siding and building a two-car garage. On the interior, I wanted them to reframe the whole house, replace all mechanical systems, insulate, drywall, install all new flooring and countertops, and install and finish the electric and plumbing.
"The roof doesn't have decking in some parts and shingles are nailed to ceiling joists. The metal flashing is on top of the shingles and doesn't go all the way around the roof. The roof line is too short, so there's a large gap between the fascia board and roof. The fascia board is too small, so I can't put gutters on the house. Many windows don't open, close or fit and don't meet code.
"They did work they weren't authorized to do: They primed the windows, so now I can't stain them. The porch looks terrible and isn't complete. Someone fell through a floor that they were supposed to have supported. They did work out of order, costing me unnecessary money, and their work was way over time and budget."
DESIRED RESOLUTION: "I want them to fix the errors covered under warranty or pay for another contractor to fix the defects."
STATUS: Penalty Box