Indianapolis chimney sweep accused of not removing squirrel
COMPLAINT: Karen Lagle, Indianapolis
I had a squirrel in my chimney. I called Beyond Construction because I saw that they did chimney repair. They said they could get the squirrel out. They couldn't find it but offered to clean my chimney and fireplace.
I figured if they cleaned it, they'd find the squirrel. They only ran the brush into the chimney from the roof, which looked too short for my two-story chimney. They never came inside to clean anything else out or inspect the work. I gave them a check and they left.
All of the creosote was backed up on the flue and they told me to just open it and brush it off. The squirrel was still in my fireplace so I called to see if they could come back and get it, as that was the original reason I needed them, and they told me to just leave it in there and let it die.
DESIRED RESOLUTION: I want an $80 refund.
STATUS: Penalty Box
Indianapolis Penalty Box
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Hasn't responded to Karen Lagle's refund request for what she says was unsatisfactory chimney-cleaning work.
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Never responded to either David Dearing or Julie Maillet's complaints about what they say is unsatisfactory landscaping work.
Failed to respond to Laura Kehrt's complaint addressing what she says were roofing contractor's liens on her home the company was responsible for.
Did not follow complaint resolution guidelines in responding to Toni Blackwelder's complaint about not being able to return or upgrade a washer she says was within a 30-day trial period.