Indianapolis auto body repair shop removes scratches

Indianapolis auto body repair shop removes scratches

Member name: Marta Stanbrough
Company name: Passwater's Auto Specialists Inc.
Category: Auto body work
Was work done? Yes
Hire again? Yes
Approximate cost: $70

Description of work: "Passwater's buffed out scratches on the hood of my husband's Infiniti M35x."

Member comments: "My husband only had his new car four days when our 13-year-old son used its hood as a shelf for his tackle box. Later, my husband discovered deep-looking scratches on the hood. We made it clear to our son that the repair cost was his responsibility.

"Passwater's was wonderful. My son told [Bill Presslor, the operations manager] exactly what happened. He was very sympathetic to his situation and paid him a compliment, saying that he'd never had a 13-year-old shake his hand and look him in the eye the way our son did. He reassured my son that he'd be able to make the hood look 'as good as new.' Within an hour he did, and not only that, he only charged my son $70."
 


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Josh Reader, a painter's assistant at Passwater's Auto Specialists in Broad Ripple, prepares a car bumper for work. (Photo by Brandon Smith)
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